Welcome friends in today’s post “What is Zivame Return, Refund, and Exchange Policy” we are going to share the complete detail about what is Zivame return policy in-store and for online purchases. If you want to know how to return Zivame products, what is the Zivame return process? From where I can get Zivame return form? If all such questions are in your mind this post will help you to understand the Zivame exchange policy and the Zivame Refund and Return policy in detail.
In our previous post, we shared the detail of how you can find the Zivame Store in Metro or non-Metro cities. We shared the list of Zivame in Hyderabad. Let’s discuss the Zivame Products return refund policy and process for in-store and online in detail.
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Does Zivame have an easy return and refund policy for bras or any other product purchased in-store or online?
If you have a query does Zivame have a return policy? The answer is Yes! you can return products on Zivame easily. There are certain terms and conditions that need to be met to return Zivame products. Zivame return request will be considered if and only if the Zivame exchange policy terms and conditions are met. Here we will share the Zivame Return, Refund, and Exchange Policy in-store and online terms and conditions for your easy reference.
What is the Zivame Return, Refund, and Exchange Policy?
Here we are sharing the Zivame return policy in-store and for online shopping platforms as well. You can return products on Zivame if you meet the following criteria.
- The Zivame return, refund, and exchange policy are applicable for all Women’s Intimate Wear, which includes:
- Beauty products.
- Jewellery & Accessories.
The users of the Zivame Platform or those who purchased from the Zivame Store can return and exchange the product easily.
- The cancellation of the order or products can be done as per the cancelation and return policy of Zivame
Zivame Terms and Conditions for cancellation, return, and refund are as follows.
- You can cancel complete orders or can cancel products from the order before the processing of the invoice. Once the bill or invoice is processed you can not cancel your order or products from the order.
- Items can be returned within 15 days of purchase in case of in-store shopping, and 15 days from the date of delivery in case of online shopping.
- In the case of online shopping, you can initiate a return if the MRP of the product is above Rs200. Please note the online return request is applicable for the selected pin codes.
As per Zivame Return, Exchange, and Refund policy in-store and online the return, exchange or refund is done only if
- You got the damaged product ( Applicable for in-store and online shopping)
- Both the Product and shipping package has been damaged ( When you get the online home delivery)
- You got a defective product or the product is not in working condition.
- The quality of the product is not good.
- The product is incomplete, which means part of the product or accessory is missing.
- In the case of online shopping if the delivered item is different compared to the item shown in the Zivame platform or even if the description of the items does not match as shown on Zivame platforms you can initiate the return.
- If there is a quality issue and you are not satisfied with the product or products you can return the same within 15 days of purchase.
- Please note the Zivame Return timings are 15 days.
Zivame return policy in store
Apart from above mentioned points for zivame return policy in store please note the below mentioned points that is must to return or get refund from Zivame Store.
- Item should not be used.
- Keep the bill or invoice of the items handy before your visit for exchange or return at Zivame.
- Items should be in packed condition and with tags.
- Soiled or used items can not be exchanged or returned because of the hygiene issue as per industry norms.
- Remember to return the items before Zivame Return timings i.e. 15 days from the date of purchase.
What is Zivame exchange policy for In-store?
One can exchange or return the items in store with in 15 days of purchase, Zivame exchange policy for In-store purchase is same as that of Zivame Return Policy which we have explained above, make sure all points and criteria are fullfilled before you visit Zivame store in your city to exchange the products.
How to Return Zivame Product in store?
Zivame in-store return process is simple you just need to follow the steps mentioned below.
- Take the products along with the original bill which you want to return. Ensure it is in packed condition.
- Now visit the nearest Zivame Store.
- Go to the customer care desk and produce your items along with the bill.
- If all the above criteria are met the customer service executive will fill out the Zivame return form and will raise the Zivame return request in the system.
- Make sure you provide the same mobile number which is mentioned on your original bill. The credit note amount will be transferred by the company to the company’s wallet.
How do I initiate a return in Zivame Online?
To return and get refund from Zivame online you need to raise Zivame return request order or cancel the order first you can do it easily by following the below steps.
- First Open The Zivame Application in your system or on mobile.
- On the home page, you will find the tab track/return order on the right side.
- Or you can go to My Account.
- Click on My account, you will get the “My order” icon.
- Click on “My Order”
- Now all orders will be visible that you have placed with the Zivame.
- Select the order which you want to cancel.
- Now click on the view order icon.
- When you click the view order icon you will see the order details, like item descriptions, quantity, and address detail, scroll down and you will able to see the total bill value as well.
- The mode of payment will also be shown on this page.
- Now you will see the cancel or return button if the order is delivered. Now click on the cancel button and you need to share the reason to cancel the order. Please note in this case item was not delivered. Now you need to confirm the cancellation by clicking on the cancel confirm button.
- If you want to return the item that has been delivered to you, you need to send a request to Zivame Customer Care and fill out the Zivame return form online.
How to process Zivame return order online?
As per Zivame refund policy you can return the defective item which you might have received on delivery and get the refund, Zivame can refund the money in the form of credit notes which will be in your app wallet. But still you are not satisfied right to Zivame and you can ask for Zivame refund to bank account.
If you want to process Zivame return request order you can fill the Zivame Return form and ask for the refund, here we are sharing the link where you can share the complete detail about your order, items which you want to return and want refund, and the reason for the refund. you just need to click on Zivame Return/Exchange to initiate Return/Exchange request online.
Does Zivame Refund Money to Bank Account?
Yes! Zivame return money back to bank account, to get the refund in your bank account please follow the simple steps mentioned here. If you were also searching does Zivame refund the answer is Yes! Zivame do cash refund.
Zivame Refund Policy
- Refunds for returns are processed by Zivame after the returned product has reached the warehouse and passed the quality check then only the refund process will be started.
- First refund will be done in form of Zcoins.
- If you want to Zivame Refund Money to your bank account you need to convert Zcoins to Cash, for that you need to contact the Zivame customer care team.
How to convert my zCoins to cash and get refund in bank account?
As mentioned above please note after completion of refund process Zcoins will be credited to your account which will be visible in Zcoins section. Now fill the Zivame refund request form as showrn below and contact the Zivame Customer Care. You can fill the form online after login to your Zivame account, click the link to get the form.
How much time it takes for Zivame Cash Refund?
As soon as the return item reach the warehouse and the quality check pass, your return item will be processed for refund.
Refund in the form of ZCoins will be highlighted immediately in your account, and for online refund it will take 5 to 7 days. Zivame refund money to bank account in 1 to 3 days.
Zivame return policy review
On 25th June 2023, I purchased Zivame Beautiful Basics Padded Wired Medium Coverage T-Shirt Bra – Aruba Blue Size: 32 C 3 qty, Item was delivered on 31st June 2023. One of the T-Shirt Bra was having some manufacturing defect, I raised the return and with in the week time it was picked from my home and the Zcoins was credited in my account on 8th Of July 2023, I requested for cash refund in my account, on 13th July 2023 I got the cash refund in my account.
It was a great experience with the Zivame thus I am sharing my personal Zivame return policy review here in this post, the experience from online shopping to return pick up and converting ZCoins to cash was a great experience. Thankyou Zivame team